Privacy Policy
Effective Date: August 21st, 2025
Company: Real Labs FZCO
Jurisdiction: Dubai Multi Commodities Centre (DMCC), United Arab Emirates
1. Introduction
Real Labs FZCO (“Real Labs,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard data in connection with our websites, applications, blockchain protocols, and related services (“Services”).
By accessing or using our Services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a. Information You Provide
Contact details (such as name, email address, and phone number).
Company information (if you engage with us on a business basis).
Information submitted via inquiries, forms, or support requests.
b. Automatically Collected Information
Device information, browser type, and operating system.
Log data, including IP addresses, timestamps, and usage metrics.
Cookies and similar tracking technologies (see Section 6).
c. Blockchain Data
Public blockchain addresses and on-chain interactions (which are generally pseudonymous).
Smart contract interactions related to our Services.
3. How We Use Information
We use the information we collect to:
Provide, maintain, and improve our Services.
Respond to inquiries and customer support requests.
Monitor usage and enhance security.
Conduct analytics to gain a deeper understanding of user engagement.
Comply with applicable laws and regulatory requirements.
4. Data Sharing and Disclosure
We do not sell or rent your personal data. We may share data only in the following cases:
We utilize service providers to help us operate our Services (e.g., hosting, analytics, compliance).
With legal authorities, if required to comply with applicable law, regulation, or legal process.
In business transfers, such as mergers, acquisitions, or restructuring, data may be transferred as part of corporate assets.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Blockchain transaction data may remain permanently recorded on public networks and cannot be modified or deleted by Real Labs.
6. Cookies and Tracking Technologies
We may use cookies, local storage, and similar technologies to enhance the user experience, analyze traffic, and improve the functionality of our Services. You can manage cookie preferences through your browser settings.
7. International Data Transfers
As a Dubai-based company, data may be processed in the United Arab Emirates and other jurisdictions where our service providers are located. By using our Services, you consent to such transfers, which may involve data protection standards different from those in your home country.
8. Data Security
We implement technical, administrative, and organizational safeguards to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have rights to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Restrict or object to certain processing activities.
Withdraw consent where applicable.
Requests can be made via the contact details in Section 11.
10. Children’s Privacy
Our Services are not directed to children under 18. We do not knowingly collect personal data from children. If we become aware of such collection, we will take steps to delete the information.
11. Contact Information
If you have questions about this Privacy Policy or your personal data, don't hesitate to get in touch with us:
Real Labs FZCO
Dubai, United Arab Emirates
Email: [email protected]
12. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Changes will be posted with a revised “Effective Date.” Continued use of our Services after updates indicates acceptance of the new terms.
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